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Get to know the Retriever tools and services
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General
Editorial
Social Listening
Social Media Management
First time Set up of Retriever SMM organizationAdd a Facebook page to your accountAdd an Instagram page to your accountAdd a X page to your accountAdd a LinkedIn page to your accountAdd a TikTok channel to your account
Social media management FAQ
Engage
Notifications of new messages on Social ChannelsTeam ListUsing the Search BarFilters in EngageSorting messagesAssign a message to a Team MemberMarking messages as Done & Not DoneMarking messages for Follow UpAnswer Facebook comment with private messageSending EmojisAdd NotesEngagement labels and SentimentsHiding Facebook commentsDelete comments or direct messages from RetrieverView messages in contextSee Tweets in ContextShow on Facebook/Twitter/Instagram/LinkedIn in EngageSee all InteractionsAsk for HelpCreate Saved RepliesUse Saved RepliesEdit or Delete Saved RepliesFilter explanations in EngagePause notifications for postsChange Icons in top menuMention users in Facebook repliesCollaboration ModeArea of expertiseHow to ban a user from a Facebook page
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Mention users in Facebook replies

Click reply on a second level comment. choose the user you want to @mention

Step 1: Click on the reply that you want to answer

Step 2: Select the user in the dropdown that you want to @mention in your reply (the one you click reply on will be selected by default).

Step 3: Your reply will now contain a @metion of the user you replied to

OBS: You are only able to @mention users when replying to a second level comment (reply)

 

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