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Get to know the Retriever tools and services
Get to know the Retriever's tools & servicesWhere do I sign up for a webinar?
General
Editorial
Social Listening
Social Media Management
First time Set up of Retriever SMM organizationAdd a Facebook page to your accountAdd an Instagram page to your accountAdd a X page to your accountAdd a LinkedIn page to your accountAdd a TikTok channel to your account
Social media management FAQ
Why can't I pause a member?Having a Problem?Can't see any new posts on my channelCan't see Posts and Comments on my AdsAccess level explanations in Social media managementFind the ID of a messageCan't see certain postsUnable to Unpause a Team MemberCan't access MeasureReport a ProblemHow to stop a scheduled post from publishingHow to delete Cache memoryHow to add Retriever to secondary receiverDelete Local storage filtersEnable Instagram Private Messages for SMMSee who in the team managed a commentWhy can't I like an Instagram comment?What is an Organization?Can't see comments on sponsored posts/ads
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Reports & Dashboards
Business

Can't see certain posts

Click "Filter", Ensure all message types are marked green

Step 1: Press the "Filter" button to see if all message types are marked with a green check mark. 

Step 2: Mark all types of messages and close the filter tab so the page updates itself 

 

If there is still a problem please contact us for more help here.

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