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Get to know the Retriever tools and services
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General
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Social Listening
Social Media Management
First time Set up of Retriever SMM organizationAdd a Facebook page to your accountAdd an Instagram page to your accountAdd a X page to your accountAdd a LinkedIn page to your accountAdd a TikTok channel to your account
Social media management FAQ
Why can't I pause a member?Having a Problem?Can't see any new posts on my channelCan't see Posts and Comments on my AdsAccess level explanations in Social media managementFind the ID of a messageCan't see certain postsUnable to Unpause a Team MemberCan't access MeasureReport a ProblemHow to stop a scheduled post from publishingHow to delete Cache memoryHow to add Retriever to secondary receiverDelete Local storage filtersEnable Instagram Private Messages for SMMSee who in the team managed a commentWhy can't I like an Instagram comment?What is an Organization?Can't see comments on sponsored posts/ads
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Business

Enable Instagram Private Messages for SMM

Go to Facebook Business Manager, Inbox, Instagram Direct

Step 1: Go to your Facebook business account here: https://business.facebook.com/

 

Step 2: Click on the Inbox

Step 3: Under Instagram Direct click Connect Instagram

Step 4: Click Confirm and complete the steps by Instagram

Step 5: You will know that everything is connected when you see this box below

Final Step: Once you have successfully connected your instagram private messages in you Facebook Business Manager you need to do a new "Connect to Facebook" in Retriever. For a detail guide on how to do a Connect to Facebook click here.

 

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