Get to know the Retriever tools and services
Get to know the Retriever's tools & servicesWhere do I sign up for a webinar?
General
Retriever Mobile App I Media MonitoringWhy should I use media monitoring?Where do I find the chat on the Retriever platform?What are the customer support opening hours?Which web browser should we use when working in the portal?How do I change the language in the portal?Can anyone have access to the platform?How many users of the portal do we have access to according to our agreement?How do I add a new user?How do I clear cache, cookies and history in my browser?I forgot my password; how can I create a new one?Media monitoring in a case of a crisis
Monitor
Three tips for you who are new users of media monitoring!
Monitor Manage
What is Monitor Manage?What do the colored 'bubbles' show at the top of the article?What counts as editorial material?What is a profile?How do I read my articles?Which sources are included in my agreement?Why is my article behind a paywall?How do I find reach numbers for individual articles?How long can I access the hits in my portal?Where can I see the keywords?How can we remove irrelevant hits?How can we see duplicates?How do I favorite profiles in the portal?How can I see the original hit?How to manually add an article to MonitorCan we search for hits written by a specific author or journalist?Unpublished an article by accident; how do I get it back?Can we change how the hits are displayed in Monitor?Can I have an RSS-feed from Monitor for our intranet/ Workplace?I'm missing a hit from TV/radio programs, why does it not appear in Monitor?Is it possible to remove hits from a news feed?What is ad value?How can I search for more specific hits in Monitor Hits?How can I see hits from one source only?What is the similarity filter?Copy/move articles to a different profileXML attribute descriptionsHow to manually publish articles to feed
Email notifications & Log in
Monitor - Analysis
Can we add another search profile to the analysis in Monitor?Can we save the analysis we have created?What does “by source category” in the analysis tool show?What does “by media type” in the analysis tool show?What does “by source“ in the analysis tool show?What does “over time” in the analysis tool show?How far back can I retrieve hits in the Analysis tool?What does the analysis report "Share of Voice" show?How is ad value calculated?Where can I find the total number of hits per profile?
Export & Save
How do I use the Save-button?How can I share a hit with a colleague?Can I share an article with a colleague?Can I share an article with someone outside my company or organization?What file formats can we save hits in?How can I create a report summary of hits?How can I save a hit in PDF-format?How many hits can we save at a time?
Research
What is Retriever Research?
News Archive
Can I save my search in the Research/News Archive?How do I define keywords and text search for Research/News Archive?How to save searches in ResearchCan I search for tabloids leaflet?How are topics categorized in the media archive?I get the message "Not access to any more articles", what do I do?Why am I not able to open any more articles?What does "Include unavailable" mean?I can't find Advanced search?
News Archive - Analysis
Social Listening
What is Retriever Listen?Webinar: Retriever Listen
Social Listening FAQ
Listen - What are Top Insights?Why is Pulse blank? / Why are there no hits in Pulse?Can I download data and statistics from Listen?Can we monitor private posts in Listen?Can we answer people directly from Listen?Are we able to exclude posts from our own social media channels?Why are the number of posts for Twitter / X different in Listen?
Search Profiles
Market
Email notifications
Create/edit searches
Social media management
First time Set up of Relationdesk organizationAdd a Facebook page to your accountAdd an Instagram page to your accountAdd a Twitter page to your accountAdd a LinkedIn page to your accountAdd a TikTok channel to your account
Social media management FAQ
Why can't I pause a member?Having a Problem?Can't see any new posts on my channelCan't see Posts and Comments on my AdsAccess level explanations in Social media managementFind the ID of a messageCan't see certain postsUnable to Unpause a Team MemberCan't access MeasureReport a ProblemHow to stop a scheduled post from publishingHow to delete Cache memoryHow to add Retriever to secondary receiverDelete Local storage filtersEnable Instagram Private Messages for SMMSee who in the team managed a commentWhy can't I like an Instagram comment?What is an Organization?
Engage
Notifications of new messages on Social ChannelsTeam ListUsing the Search BarFilters in EngageSorting messagesAssign a message to a Team MemberMarking messages as Done & Not DoneMarking messages for Follow UpAnswer Facebook comment with private messageSending EmojisAdd NotesEngagement labels and SentimentsHiding Facebook commentsDelete comments or direct messages from RetrieverView messages in contextSee Tweets in ContextShow on Facebook/Twitter/Instagram/LinkedIn in EngageSee all InteractionsAsk for HelpCreate Saved RepliesUse Saved RepliesEdit or Delete Saved RepliesFilter explanations in EngagePause notifications for postsChange Icons in top menuMention users in Facebook repliesCollaboration ModeArea of expertiseHow to ban a user from a Facebook page
Publish
Create a new post in RetrieverPublish reels to Facebook and InstagramHow to Duplicate a post to multiple channels and networksAdd Alt-text to imagesSuggest best time to PublishUse short-links in PublishImage cropping and video transcodingAdd Notes and Labels on your postsSelect video previewSchedule PostsIndividual post performanceEdit labels on your published postsSend posts for approvalApprove/Reject a postAdd an instant comment in PublishShow in EngageConvert PNG to JPG files for InstagramBoost a Facebook post in PublishTargeted geographical posts for LinkedIn and FacebookFilters in PublishView the calendar by month, week or day Create a Note in your Publish CalendarAdd SRT-file to your videos for FacebookShow on Facebook/Twitter/Instagram/LinkedIn in PublishPublish DraftsMentions at Facebook, Instagram, X and LinkedIn posts
Measure
Settings
Email NotificationsConnect to LinkedInConnect to FacebookAdd a Facbook Ads AccountAdd members to your pagesGive a Team Member access to PagesInviting more members to SMMMake a Team Member into an Organization Owner (admin)Pause or Delete Team MembersEnable 2 factor authentication (MFA)Label managementChange your passwordLabel creation settingsChange Ask for Help Email template
Explore & Analyse
What is the tool Explore & Analyse?
Reports & Dashboards
Media type & sources
Reach & values
Engagement and interactionsWhat is the sentiment and tonality of articles?What does visibility and exposure refer to?What does Media Effect refer to?What is media quality and 'visibility score'?What is meant by Actor Role?How is social media reach measured and analyzed? What does potential audience and potential reading instances mean?
Business
Companies
Court cases - Acta PublicaWhere can I find detailed information on new share issues?What does "Warning Signals" mean?How does the "Import from text file"-function work?Court Cases - Acta Publica Industry classifications on RetrieverAuditor obligationHow is the information updated within the corporate tree?
Real estate
Having a Problem?
Try to open an Incognito window and see if the problem happens there
If you are having a problem there's a chance that it has to do with the webrowser (Chrome, Edge, Firefox). Try to open a new Incognito Window to see if you get the same result.
Step 1: To open an Incognito window press CTRL + Shift + N
Step 2: If the problem has disappeared, delete your browsers Cache memory.
For guide on how to delete Cache memory click here.
If the problem is still present contact support here.