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Why can't I pause a member?Having a Problem?Can't see any new posts on my channelCan't see Posts and Comments on my AdsAccess level explanations in Social media managementFind the ID of a messageCan't see certain postsUnable to Unpause a Team MemberCan't access MeasureReport a ProblemHow to stop a scheduled post from publishingHow to delete Cache memoryHow to add Retriever to secondary receiverDelete Local storage filtersEnable Instagram Private Messages for SMMSee who in the team managed a commentWhy can't I like an Instagram comment?What is an Organization?Can't see comments on sponsored posts/ads
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Can't see comments on sponsored posts/ads

If you are having trouble retrieving comments on sponsored posts/ads, it may be due to a missing connection to our tool. The solution to this is that you need to link the external agency's ad account via the "Add ads account" button (if you are using an external agency for your ads).

 

Start by adding a person from the external agency via Settings - Organization Members - Invite New Members. See below:

Once this is done, you need to link their ad account via Social Media Channels - Facebook Ads Accounts. See below:

 

This should resolve the issue with invisible comments on the platform, if not contact us at support@retriver.se!

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