Where do I find the chat on the Retriever platform?
If you have access to the chat, you'll find it in the top-right corner under "Help".
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Get to know the Retriever's tools & servicesWhere do I sign up for a webinar?Retriever Mobile App
General
Why should I use media monitoring?Three tips for you who are new users of media monitoring!Media monitoring in a case of a crisisWhat are the customer support opening hours?Where do I find the chat on the Retriever platform?Can anyone have access to the platform?How do I add a new user?I forgot my password; how can I create a new one?How do I change the language in the platform?How many users of the platform do we have access to according to our agreement?Which web browser should we use when working in the platform?How do I clear cache, cookies and history in my browser?Login via SSO (Single Sign-On)
Media Monitoring & Archive
Monitor
What is Monitor?How is ad value calculated?What do the colored 'bubbles' show at the top of the article?Where can I find the total number of hits per profile?What counts as editorial material?What is a search profile?How do I read my articles?Which sources are included in my agreement?Why is my article behind a paywall?How do I find reach numbers for individual articles?How long can I access the hits in my platform?Where can I see the keywords?How can we remove irrelevant hits?How can we see duplicates?How do I favorite search profiles in the platform?How can I see the original hit?How to manually add an article to MonitorCan we search for hits written by a specific author or journalist?Unpublished an article by accident; how do I get it back?Can we change how the hits are displayed in Monitor?Can I have an RSS-feed from Monitor for our intranet/ Workplace?I'm missing a hit from TV/radio programs, why does it not appear in Monitor?Is it possible to remove hits from a news feed?What is ad value?How can I search for more specific hits in Monitor Hits?How can I see hits from one source only?What is the similarity filter?Copy/move articles to a different search profileXML attribute descriptionsHow to manually publish articles to feed
Email notifications & Log in
Export & Save
How do I use the Save-button?How can I create a report summary of hits?How can I share a hit with a colleague?Can I share an article with a colleague?Can I share an article with someone outside my company or organization?What file formats can we save hits in?How can I save a hit in PDF-format?How many hits can we save at a time?
Editorial Archive
What is Editorial Archive?How do I define keywords and text search for Research/News Archive?I can't find Analyse this search?Can I search for tabloids leaflet?How are topics categorized in the media archive?I get the message "Not access to any more articles", what do I do?Why am I not able to open any more articles?What does "Include unavailable" mean?I can't find Advanced search?How to save searches in Editorial ArchiveHow to compare searches in Editorial Archive
Social Media Listening
Social Listening FAQ
Why is Pulse blank? / Why are there no hits in Pulse?Can I download data and statistics from Listen?Can we monitor private posts in Listen?Can we answer people directly from Listen?Are we able to exclude posts from our own social media channels?Why are the number of posts for Twitter / X different in Listen?How do I enable dark mode in Listen?Listen - What are Top Insights?
Search Profiles
Social Media Archive
Email notifications
Create/edit searches
Social Media Management
First time Set up of Retriever SMM organizationAdd a Facebook page to your accountAdd an Instagram page to your accountAdd a X page to your accountAdd a LinkedIn page to your accountAdd a TikTok channel to your channelSocial Media Management Webinar
Social media management FAQ
Why can't I pause a member?Having a problem?Can't see any new posts on my channelCan't see posts and comments on my AdsAccess level explanations in Social media managementFind the ID of a PostCan't see certain postsUnable to Unpause a Team MemberCan't access MeasureReport a ProblemHow to stop a scheduled post from publishingHow to delete Cache memoryHow to add Retriever to secondary receiverDelete Local storage filtersEnable Instagram Private Messages for SMMSee who in the team managed a commentWhy can't I like an Instagram comment?What is an Organization?Can't see comments on sponsored posts/adsAccounts are "Disconnected"
Engage
Notifications of new messages on Social ChannelsTeam ListUsing the Search BarFilters in EngageSorting messagesAssign a message to a Team MemberMarking messages as Done & Not DoneMarking messages for Follow UpAnswer CommentsSending EmojisAdd NotesEngagement labels and SentimentsHiding Facebook commentsDelete comments or direct messages from RetrieverView messages in contextSee Tweets in ContextShow on Facebook/Twitter/Instagram/LinkedIn in EngageSee all InteractionsAsk for HelpCreate Saved RepliesUse Saved RepliesEdit or Delete Saved RepliesFilter explanations in EngagePause notifications for postsChange Icons in top menuCollaboration ModeArea of expertiseHow to ban a user from a Facebook pageSentiments Management
Publish
Create a new post in RetrieverPublish reels to Facebook and InstagramHow to Duplicate a post to multiple channels and networksAdd Alt-text to imagesSuggest best time to PublishUse short-links in PublishImage cropping and video transcodingAdd Notes and Labels on your postsSelect video previewSchedule PostsIndividual post performanceEdit labels on your published postsSend posts for approvalApprove/Reject a postAdd an instant comment in PublishShow in EngageConvert PNG to JPG files for InstagramBoost a Facebook post in PublishTargeted geographical posts for LinkedIn and FacebookFilters in PublishView the calendar by month, week or day Create a Note in your Publish CalendarAdd SRT-file to your videos for FacebookShow on Facebook/Twitter/Instagram/LinkedIn in PublishPublish DraftsMentions at Facebook, Instagram, X and LinkedIn postsDrag and drop postsCustomize Link Previews
Measure
Settings
Email NotificationsConnect to LinkedInConnect to FacebookAdd a Facbook Ads AccountAdd members to your pagesInviting more members to SMMMake a Team Member into an Organization Owner (admin)Pause or delete a team memberEnable 2 factor authentication (MFA)Create LabelsChange your passwordLabel Management Change Ask for Help Email template
Product Updates
Reports & Dashboards
What is the tool Explore & Analyse?
Explore & Analyse
Media type & sources
Reach & values
Engagement and interactionsWhat is the sentiment and tonality of articles?What does visibility and exposure refer to?What does Media Effect refer to?What is media quality and 'visibility score'?What is meant by Actor Role?How is social media reach measured and analyzed? What does potential audience and potential reading instances mean?
Business Information
Companies
Real estate
Export and Import
Webinar
Social Media