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First time Set up of Retriever SMM organizationAdd a Facebook page to your accountAdd an Instagram page to your accountAdd a X page to your accountAdd a LinkedIn page to your accountAdd a TikTok channel to your account
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Why can't I pause a member?Having a Problem?Can't see any new posts on my channelCan't see Posts and Comments on my AdsAccess level explanations in Social media managementFind the ID of a messageCan't see certain postsUnable to Unpause a Team MemberCan't access MeasureReport a ProblemHow to stop a scheduled post from publishingHow to delete Cache memoryHow to add Retriever to secondary receiverDelete Local storage filtersEnable Instagram Private Messages for SMMSee who in the team managed a commentWhy can't I like an Instagram comment?What is an Organization?Can't see comments on sponsored posts/ads
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Can't see any new posts on my channel

Go to Settings, Social Media Channels, Reconnect, Reconnect to Facebook

Sometimes the connection to Facebook can be lost and make it so you can't interact with your page in Retriever.
 

Step 1: Access the Settings panel

Step 2: Go to the Social Media Channels tab --> Click Reconnect

Step 3: Click Reconnect to Facebook and follow the steps shown.


Obs: If you're not the Admin of the disconnected page press "Ask page owner to reconnect" and the admin will get an E-mail asking them to follow the procedure shown above.

 

 

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