Learn more about the tools that help you manage your customer dialogues, publish your content, measure your results – and improve them.
First time Set up of Retriever SMM organization
Add a Facebook page to your account
Add an Instagram page to your account
Add a X page to your account
Add a LinkedIn page to your account
Add a TikTok channel to your account
Social media management FAQ
Why can't I pause a member?
Can't see any new posts on my channel
Can't see Posts and Comments on my Ads
Access level explanations in Social media management
Unable to Unpause a Team Member
How to stop a scheduled post from publishing
How to delete Cache memory
How to add Retriever to secondary receiver
Delete Local storage filters
Enable Instagram Private Messages for SMM
See who in the team managed a comment
Why can't I like an Instagram comment?
Can't see comments on sponsored posts/ads
Engage
Notifications of new messages on Social Channels
Assign a message to a Team Member
Marking messages as Done & Not Done
Marking messages for Follow Up
Answer Facebook comment with private message
Engagement labels and Sentiments
Delete comments or direct messages from Retriever
Show on Facebook/Twitter/Instagram/LinkedIn in Engage
Edit or Delete Saved Replies
Filter explanations in Engage
Pause notifications for posts
Mention users in Facebook replies
How to ban a user from a Facebook page
Publish
Create a new post in Retriever
Publish reels to Facebook and Instagram
How to Duplicate a post to multiple channels and networks
Suggest best time to Publish
Use short-links in Publish
Image cropping and video transcoding
Add Notes and Labels on your posts
Individual post performance
Edit labels on your published posts
Add an instant comment in Publish
Convert PNG to JPG files for Instagram
Boost a Facebook post in Publish
Targeted geographical posts for LinkedIn and Facebook
View the calendar by month, week or day
Create a Note in your Publish Calendar
Add SRT-file to your videos for Facebook
Show on Facebook/Twitter/Instagram/LinkedIn in Publish
Mentions at Facebook, Instagram, X and LinkedIn posts
Measure
Update statistics in "Published Content" table
Settings
Add a Facbook Ads Account
Add members to your pages
Give a Team Member access to Pages
Inviting more members to SMM
Make a Team Member into an Organization Owner (admin)
Pause or Delete Team Members
Enable 2 factor authentication (MFA)
Change Ask for Help Email template
Product Updates
Releases and updates in SMM
