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Get to know the Retriever tools and services

Get to know the Retriever's tools & services Where do I sign up for a webinar?

General

Retriever Mobile App I Media Monitoring Why should I use media monitoring?Where do I find the chat on the Retriever platform?What are the customer support opening hours?Which web browser should we use when working in the portal?How do I change the language in the portal?Can anyone have access to the platform?How many users of the portal do we have access to according to our agreement?How do I add a new user?How do I clear cache, cookies and history in my browser?I forgot my password; how can I create a new one?Media monitoring in a case of a crisis

Monitor

Three tips for you who are new users of media monitoring!

Monitor Manage

What is Monitor Manage?What do the colored 'bubbles' show at the top of the article?What counts as editorial material?What is a profile?How do I read my articles?Which sources are included in my agreement?Why is my article behind a paywall?How do I find reach numbers for individual articles?How long can I access the hits in my portal?Where can I see the keywords?How can we remove irrelevant hits?How can we see duplicates?How do I favorite profiles in the portal?How can I see the original hit?How to manually add an article to Monitor Can we search for hits written by a specific author or journalist?Unpublished an article by accident; how do I get it back?Can we change how the hits are displayed in Monitor?Can I have an RSS-feed from Monitor for our intranet/ Workplace?I'm missing a hit from TV/radio programs, why does it not appear in Monitor?Is it possible to remove hits from a news feed?What is ad value?How can I search for more specific hits in Monitor Hits?How can I see hits from one source only?What is the similarity filter?Copy/move articles to a different profile XML attribute descriptions How to manually publish articles to feed

Email notifications & Log in

How to adjust your mail subscriptions How do I use the Subscriptions function?Review and adjust your e-mails deliveries and recipients

Monitor - Analysis

Can we add another search profile to the analysis in Monitor?Can we save the analysis we have created?What does “by source category” in the analysis tool show?What does “by media type” in the analysis tool show?What does “by source“ in the analysis tool show?What does “over time” in the analysis tool show?How far back can I retrieve hits in the Analysis tool?What does the analysis report "Share of Voice" show?How is ad value calculated?Where can I find the total number of hits per profile?

Export & Save

How do I use the Save-button?How can I share a hit with a colleague?Can I share an article with a colleague?Can I share an article with someone outside my company or organization?What file formats can we save hits in?How can I create a report summary of hits?How can I save a hit in PDF-format?How many hits can we save at a time?

Research

What is Retriever Research?

News Archive

Can I save my search in the Research/News Archive?How do I define keywords and text search for Research/News Archive?How to save searches in Research Can I search for tabloids leaflet?How are topics categorized in the media archive?I get the message "Not access to any more articles", what do I do?Why am I not able to open any more articles?What does "Include unavailable" mean?I can't find Advanced search?

News Archive - Analysis

I can't find Analyse this search?How to compare searches in Research

Social Listening

What is Retriever Listen?Webinar: Retriever Listen

Social Listening FAQ

Listen - What are Top Insights?Why is Pulse blank? / Why are there no hits in Pulse?Can I download data and statistics from Listen?Can we monitor private posts in Listen?Can we answer people directly from Listen?Are we able to exclude posts from our own social media channels?Why are the number of posts for Twitter / X different in Listen?

Search Profiles

Can we use the same search profiles in Listen and in Monitor?"Posts" in Retriever Listen Search and filter in Search Profiles - "Posts"How do I tag selected posts?Searches in Retriever Listen

Market

Can we track specific accounts in Listen?Channels in Retriever Listen Market in Retriever Listen

Email notifications

How do I adjust or create a new shared notification?How do I adjust or add subscribers?How do I edit or set up my own notifications in Listen?

Create/edit searches

Creating a new search in Listen Search operators in Listen

Social media management

First time Set up of Relationdesk organization Add a Facebook page to your account Add an Instagram page to your account Add a Twitter page to your account Add a LinkedIn page to your account Add a TikTok channel to your account

Social media management FAQ

Why can't I pause a member?Having a Problem?Can't see any new posts on my channel Can't see Posts and Comments on my Ads Access level explanations in Social media management Find the ID of a message Can't see certain posts Unable to Unpause a Team Member Can't access Measure Report a Problem How to stop a scheduled post from publishing How to delete Cache memory How to add Retriever to secondary receiver Delete Local storage filters Enable Instagram Private Messages for SMM See who in the team managed a comment Why can't I like an Instagram comment?What is an Organization?

Engage

Notifications of new messages on Social Channels Team List Using the Search Bar Filters in Engage Sorting messages Assign a message to a Team Member Marking messages as Done & Not Done Marking messages for Follow Up Answer Facebook comment with private message Sending Emojis Add Notes Engagement labels and Sentiments Hiding Facebook comments Delete comments or direct messages from Retriever View messages in context See Tweets in Context Show on Facebook/Twitter/Instagram/LinkedIn in Engage See all Interactions Ask for Help Create Saved Replies Use Saved Replies Edit or Delete Saved Replies Filter explanations in Engage Pause notifications for posts Change Icons in top menu Mention users in Facebook replies Collaboration Mode Area of expertise How to ban a user from a Facebook page

Publish

Create a new post in Retriever Publish reels to Facebook and Instagram How to Duplicate a post to multiple channels and networks Add Alt-text to images Suggest best time to Publish Use short-links in Publish Image cropping and video transcoding Add Notes and Labels on your posts Select video preview Schedule Posts Individual post performance Edit labels on your published posts Send posts for approval Approve/Reject a post Add an instant comment in Publish Show in Engage Convert PNG to JPG files for Instagram Boost a Facebook post in Publish Targeted geographical posts for LinkedIn and Facebook Filters in Publish View the calendar by month, week or day Create a Note in your Publish Calendar Add SRT-file to your videos for Facebook Show on Facebook/Twitter/Instagram/LinkedIn in Publish Publish Drafts Mentions at Facebook, Instagram, X and LinkedIn posts

Measure

Engagement Volumes Response Time Busiest Hours Search Messages Discussions Published Content Best Content Published Stories Content Labels Engagement Labels Publish Optimizer Published Volumes Team Measure Settings Follower Growth Update statistics in "Published Content" table My Dashboard

Settings

Email Notifications Connect to LinkedIn Connect to Facebook Add a Facbook Ads Account Add members to your pages Give a Team Member access to Pages Inviting more members to SMM Make a Team Member into an Organization Owner (admin)Pause or Delete Team Members Enable 2 factor authentication (MFA)Label management Change your password Label creation settings Change Ask for Help Email template

Explore & Analyse

What is the tool Explore & Analyse?

Reports & Dashboards

Is it possible to generate word clouds?

Media type & sources

What is meant by source categories?

Reach & values

Engagement and interactions What is the sentiment and tonality of articles?What does visibility and exposure refer to?What does Media Effect refer to?What is media quality and 'visibility score'?What is meant by Actor Role?How is social media reach measured and analyzed? What does potential audience and potential reading instances mean?

Business

Companies

Court cases - Acta Publica Where can I find detailed information on new share issues?What does "Warning Signals" mean?How does the "Import from text file"-function work?Court Cases - Acta Publica Industry classifications on Retriever Auditor obligation How is the information updated within the corporate tree?

Real estate

Type codes for real estate in Retriever

Reports

What is "Reports & Withdrawals"?

Which web browser should we use when working in the portal?

We recommend you use Chrome as your web browser when working in the portal.

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