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Get started
Get to know the Retriever's tools & services
Where do I sign up for a webinar?
Retriever Mobile App
General
Why should I use media monitoring?
Three tips for you who are new users of media monitoring!
Media monitoring in a case of a crisis
What are the customer support opening hours?
Where do I find the chat on the Retriever platform?
Can anyone have access to the platform?
How do I add a new user?
I forgot my password; how can I create a new one?
How do I change the language in the platform?
How many users of the platform do we have access to according to our agreement?
Which web browser should we use when working in the platform?
How do I clear cache, cookies and history in my browser?
Login via SSO (Single Sign-On)
Media Monitoring & Archive
Monitor
What is Monitor?
How is ad value calculated?
What do the colored 'bubbles' show at the top of the article?
Where can I find the total number of hits per profile?
What counts as editorial material?
What is a search profile?
How do I read my articles?
Which sources are included in my agreement?
Why is my article behind a paywall?
How do I find reach numbers for individual articles?
How long can I access the hits in my platform?
Where can I see the keywords?
How can we remove irrelevant hits?
How can we see duplicates?
How do I favorite search profiles in the platform?
How can I see the original hit?
How to manually add an article to Monitor
Can we search for hits written by a specific author or journalist?
Unpublished an article by accident; how do I get it back?
Can we change how the hits are displayed in Monitor?
Can I have an RSS-feed from Monitor for our intranet/ Workplace?
I'm missing a hit from TV/radio programs, why does it not appear in Monitor?
Is it possible to remove hits from a news feed?
What is ad value?
How can I search for more specific hits in Monitor Hits?
How can I see hits from one source only?
What is the similarity filter?
Copy/move articles to a different search profile
XML attribute descriptions
How to manually publish articles to feed
Email notifications & Log in
How to adjust your mail subscriptions
How do I use the Subscriptions function?
Review and adjust your e-mails deliveries and recipients
How do i use the subscription service?
Export & Save
How do I use the Save-button?
How can I create a report summary of hits?
How can I share a hit with a colleague?
Can I share an article with a colleague?
Can I share an article with someone outside my company or organization?
What file formats can we save hits in?
How can I save a hit in PDF-format?
How many hits can we save at a time?
Editorial Archive
What is Editorial Archive?
How do I define keywords and text search for Research/News Archive?
I can't find Analyse this search?
Can I search for tabloids leaflet?
How are topics categorized in the media archive?
I get the message "Not access to any more articles", what do I do?
Why am I not able to open any more articles?
What does "Include unavailable" mean?
I can't find Advanced search?
How to save searches in Editorial Archive
How to compare searches in Editorial Archive
Social Media Listening
Social Listening FAQ
Why is Pulse blank? / Why are there no hits in Pulse?
Can I download data and statistics from Listen?
Can we monitor private posts in Listen?
Can we answer people directly from Listen?
Are we able to exclude posts from our own social media channels?
How do I enable dark mode in Listen?
Listen - What are Top Insights?
Search Profiles
Can we use the same search profiles in Listen and in Monitor?
What is Retriever Listen?
"Posts" in Retriever Listen
Search and filter in Search Profiles - "Posts"
How do I tag selected posts?
Searches in Retriever Listen
Spokesperson
Monitor important spokespersons
Market
Can we track specific accounts in Listen?
Market in Retriever Listen
Market in Retriever Listen
Social Media Archive
What is the Social Media Archive?
Email notifications
How do I adjust or create a new shared notification?
How do I adjust or add subscribers?
How do I edit or set up my own notifications in Listen?
Create/edit searches
Creating a new search in Listen
Search operators in Listen
Social Media Management
First time Set up of Retriever SMM organization
Add a Facebook page to your account
Add an Instagram page to your account
Add a LinkedIn page to your account
Add a TikTok channel to your channel
Social Media Management Webinar
Social media management FAQ
Why can't I pause a member?
Having a problem?
Can't see any new posts on my channel
Can't see posts and comments on my Ads
Access level explanations in Social media management
Find the ID of a Post
Can't see certain posts
Unable to Unpause a Team Member
Can't access Measure
Report a Problem
How to stop a scheduled post from publishing
How to delete Cache memory
How to add Retriever to secondary receiver
Delete Local storage filters
Enable Instagram Private Messages for SMM
See who in the team managed a comment
Why can't I like an Instagram comment?
What is an Organization?
Can't see comments on sponsored posts/ads
Accounts are "Disconnected"
Engage
Notifications of new messages on Social Channels
Team List
Using the Search Bar
Filters in Engage
Sorting messages
Assign a message to a Team Member
Marking messages as Done & Not Done
Marking messages for Follow Up
Answer Comments
Sending Emojis
Add Notes
Engagement labels and Sentiments
Hiding Facebook comments
Delete comments or direct messages from Retriever
View messages in context
See Tweets in Context
Show on Facebook/Twitter/Instagram/LinkedIn in Engage
See all Interactions
Ask for Help
Create Saved Replies
Use Saved Replies
Edit or Delete Saved Replies
Filter explanations in Engage
Pause notifications for posts
Change Icons in top menu
Collaboration Mode
Area of expertise
How to ban a user from a Facebook page
Sentiments Management
Publish
Create a new post in Retriever
Publish reels to Facebook and Instagram
How to Duplicate a post to multiple channels and networks
Add Alt-text to images
Suggest best time to Publish
Use short-links in Publish
Image cropping and video transcoding
Add Notes and Labels on your posts
Select video preview
Schedule Posts
Individual post performance
Edit labels on your published posts
Send posts for approval
Approve/Reject a post
Add an instant comment in Publish
Show in Engage
Convert PNG to JPG files for Instagram
Boost a Facebook post in Publish
Targeted geographical posts for LinkedIn and Facebook
Filters in Publish
View the calendar by month, week or day
Create a Note in your Publish Calendar
Add SRT-file to your videos for Facebook
Show on Facebook/Instagram/LinkedIn/TikTok in Publish
Publish Drafts
Mentions at Facebook, Instagram, and LinkedIn posts
Drag and drop posts
Customize Link Previews
Measure
Engagement Volumes
Response Time
Busiest Hours
Engagement Labels
Search Messages
Discussions
Published Content
Best Content
Published Stories
Content Labels
Published Volumes
Publish Optimizer
Team
Measure Settings
Follower Growth
Update statistics in "Published Content" table
My Dashboard
Sentiment
Settings
Email Notifications
Connect to LinkedIn
Connect to Facebook
Add a Facbook Ads Account
Add members to your pages
Inviting more members to SMM
Make a Team Member into an Organization Owner (admin)
Pause or delete a team member
Enable 2 factor authentication (MFA)
Create Labels
Change your password
Label Management
Change Ask for Help Email template
Product Updates
Releases and updates in SMM
Reports & Dashboards
What is the tool Explore & Analyse?
Explore & Analyse
Is it possible to generate word clouds?
Media type & sources
What is meant by source categories?
Reach & values
Engagement and interactions
What is the sentiment and tonality of articles?
What does visibility and exposure refer to?
What does Media Effect refer to?
What is media quality and 'visibility score'?
What is meant by Actor Role?
How is social media reach measured and analyzed?
What does potential audience and potential reading instances mean?
Business Information
Companies
Court Cases - Acta Publica
Industry classifications on Retriever
Where can I find detailed information on new share issues?
Real estate
Type codes for real estate in Retriever
Export and Import
Import your own data to Retriever Business
Terms A-Z
Auditor obligation
What does "Warning Signals" mean?
Webinar
Social Media
Webinar: Retriever Listen
Archive
Webinar: Bli en ekspert i mediearkivet Atekst
Monitor/Editorial
Webinar: Mål kommunikasjonsarbeidet ditt med Retrievers analyseverktøy
Get started
For those who want to learn the basics of our tool.
Get to know the Retriever's tools & services
Where do I sign up for a webinar?
Retriever Mobile App
General
Why should I use media monitoring?
Three tips for you who are new users of media monitoring!
Media monitoring in a case of a crisis
What are the customer support opening hours?
Where do I find the chat on the Retriever platform?
Can anyone have access to the platform?
How do I add a new user?
I forgot my password; how can I create a new one?
How do I change the language in the platform?
How many users of the platform do we have access to according to our agreement?
Which web browser should we use when working in the platform?
How do I clear cache, cookies and history in my browser?
Login via SSO (Single Sign-On)
