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Get to know the Retriever's tools & services Where do I sign up for a webinar?Retriever Mobile App

General

Why should I use media monitoring?Three tips for you who are new users of media monitoring!Media monitoring in a case of a crisis What are the customer support opening hours?Where do I find the chat on the Retriever platform?Can anyone have access to the platform?How do I add a new user?I forgot my password; how can I create a new one?How do I change the language in the platform?How many users of the platform do we have access to according to our agreement?Which web browser should we use when working in the platform?How do I clear cache, cookies and history in my browser?Login via SSO (Single Sign-On)

Media Monitoring & Archive

Monitor

What is Monitor?How is ad value calculated?What do the colored 'bubbles' show at the top of the article?Where can I find the total number of hits per profile?What counts as editorial material?What is a search profile?How do I read my articles?Which sources are included in my agreement?Why is my article behind a paywall?How do I find reach numbers for individual articles?How long can I access the hits in my platform?Where can I see the keywords?How can we remove irrelevant hits?How can we see duplicates?How do I favorite search profiles in the platform?How can I see the original hit?How to manually add an article to Monitor Can we search for hits written by a specific author or journalist?Unpublished an article by accident; how do I get it back?Can we change how the hits are displayed in Monitor?Can I have an RSS-feed from Monitor for our intranet/ Workplace?I'm missing a hit from TV/radio programs, why does it not appear in Monitor?Is it possible to remove hits from a news feed?What is ad value?How can I search for more specific hits in Monitor Hits?How can I see hits from one source only?What is the similarity filter?Copy/move articles to a different search profile XML attribute descriptions How to manually publish articles to feed

Email notifications & Log in

How to adjust your mail subscriptions How do I use the Subscriptions function?Review and adjust your e-mails deliveries and recipients How do i use the subscription service?

Export & Save

How do I use the Save-button?How can I create a report summary of hits?How can I share a hit with a colleague?Can I share an article with a colleague?Can I share an article with someone outside my company or organization?What file formats can we save hits in?How can I save a hit in PDF-format?How many hits can we save at a time?

Editorial Archive

What is Editorial Archive?How do I define keywords and text search for Research/News Archive?I can't find Analyse this search?Can I search for tabloids leaflet?How are topics categorized in the media archive?I get the message "Not access to any more articles", what do I do?Why am I not able to open any more articles?What does "Include unavailable" mean?I can't find Advanced search?How to save searches in Editorial Archive How to compare searches in Editorial Archive

Social Media Listening

Social Listening FAQ

Why is Pulse blank? / Why are there no hits in Pulse?Can I download data and statistics from Listen?Can we monitor private posts in Listen?Can we answer people directly from Listen?Are we able to exclude posts from our own social media channels?How do I enable dark mode in Listen?Listen - What are Top Insights?

Search Profiles

Can we use the same search profiles in Listen and in Monitor?What is Retriever Listen?"Posts" in Retriever Listen Search and filter in Search Profiles - "Posts"How do I tag selected posts?Searches in Retriever Listen

Market

Can we track specific accounts in Listen?Market in Retriever Listen Market in Retriever Listen

Social Media Archive

What is the Social Media Archive?

Email notifications

How do I adjust or create a new shared notification?How do I adjust or add subscribers?How do I edit or set up my own notifications in Listen?

Create/edit searches

Creating a new search in Listen Search operators in Listen

Social Media Management

First time Set up of Retriever SMM organization Add a Facebook page to your account Add an Instagram page to your account Add a LinkedIn page to your account Add a TikTok channel to your channel Social Media Management Webinar

Social media management FAQ

Why can't I pause a member?Having a problem?Can't see any new posts on my channel Can't see posts and comments on my Ads Access level explanations in Social media management Find the ID of a Post Can't see certain posts Unable to Unpause a Team Member Can't access Measure Report a Problem How to stop a scheduled post from publishing How to delete Cache memory How to add Retriever to secondary receiver Delete Local storage filters Enable Instagram Private Messages for SMM See who in the team managed a comment Why can't I like an Instagram comment?What is an Organization?Can't see comments on sponsored posts/ads Accounts are "Disconnected"

Engage

Notifications of new messages on Social Channels Team List Using the Search Bar Filters in Engage Sorting messages Assign a message to a Team Member Marking messages as Done & Not Done Marking messages for Follow Up Answer Comments Sending Emojis Add Notes Engagement labels and Sentiments Hiding Facebook comments Delete comments or direct messages from Retriever View messages in context See Tweets in Context Show on Facebook/Twitter/Instagram/LinkedIn in Engage See all Interactions Ask for Help Create Saved Replies Use Saved Replies Edit or Delete Saved Replies Filter explanations in Engage Pause notifications for posts Change Icons in top menu Collaboration Mode Area of expertise How to ban a user from a Facebook page Sentiments Management

Publish

Create a new post in Retriever Publish reels to Facebook and Instagram How to Duplicate a post to multiple channels and networks Add Alt-text to images Suggest best time to Publish Use short-links in Publish Image cropping and video transcoding Add Notes and Labels on your posts Select video preview Schedule Posts Individual post performance Edit labels on your published posts Send posts for approval Approve/Reject a post Add an instant comment in Publish Show in Engage Convert PNG to JPG files for Instagram Boost a Facebook post in Publish Targeted geographical posts for LinkedIn and Facebook Filters in Publish View the calendar by month, week or day Create a Note in your Publish Calendar Add SRT-file to your videos for Facebook Show on Facebook/Instagram/LinkedIn/TikTok in Publish Publish Drafts Mentions at Facebook, Instagram, and LinkedIn posts Drag and drop posts Customize Link Previews

Measure

Engagement Volumes Response Time Busiest Hours Engagement Labels Search Messages Discussions Published Content Best Content Published Stories Content Labels Published Volumes Publish Optimizer Team Measure Settings Follower Growth Update statistics in "Published Content" table My Dashboard Sentiment

Settings

Email Notifications Connect to LinkedIn Connect to Facebook Add a Facbook Ads Account Add members to your pages Inviting more members to SMM Make a Team Member into an Organization Owner (admin)Pause or delete a team member Enable 2 factor authentication (MFA)Create Labels Change your password Label Management Change Ask for Help Email template

Product Updates

Releases and updates in SMM

Reports & Dashboards

What is the tool Explore & Analyse?

Explore & Analyse

Is it possible to generate word clouds?

Media type & sources

What is meant by source categories?

Reach & values

Engagement and interactions What is the sentiment and tonality of articles?What does visibility and exposure refer to?What does Media Effect refer to?What is media quality and 'visibility score'?What is meant by Actor Role?How is social media reach measured and analyzed? What does potential audience and potential reading instances mean?

Business Information

Companies

Court Cases - Acta Publica Industry classifications on Retriever Where can I find detailed information on new share issues?

Real estate

Type codes for real estate in Retriever

Export and Import

Import your own data to Retriever Business

Terms A-Z

Auditor obligation What does "Warning Signals" mean?

Webinar

Social Media

Webinar: Retriever Listen

Show on Facebook/Instagram/LinkedIn/TikTok in Publish

Click on the post in the calendar, Click "Show on Facebook"

You can view published posts directly on Facebook, Instagram, TikTok and Linkedin

Step 1: Click on the published post in the calendar view

Step 2: Click "Show on Facebook/Instagram/TikTok/LinkedIn"

You will be taken directly to the post you clicked on at the relevant social channel

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