Why should I use media monitoring?Three tips for you who are new users of media monitoring!Media monitoring in a case of a crisis What are the customer support opening hours?Where do I find the chat on the Retriever platform?Can anyone have access to the platform?I forgot my password; how can I create a new one?How do I change the language in the platform?How many users of the platform do we have access to according to our agreement?Which web browser should we use when working in the platform?How do I clear cache, cookies and history in my browser?Login via SSO (Single Sign-On)

Media Monitoring & Archive

Webinar: Learn more about media monitoring

Monitor

What is Monitor?What do the colored 'bubbles' show at the top of the article?Where can I find the total number of hits per profile?What counts as editorial material?What is a search profile?How do I read my articles?Which sources are included in my agreement?Why is my article behind a paywall?How do I find reach numbers for individual articles?How long can I access the hits in my platform?Where can I see the keywords?How can we remove irrelevant hits?How can we see duplicates?How do I favorite search profiles in the platform?How can I see the original hit?How to manually add an article to Monitor Can we search for hits written by a specific author or journalist?Unpublished an article by accident; how do I get it back?Can we change how the hits are displayed in Monitor?Can I have an RSS-feed from Monitor for our intranet/ Workplace?I'm missing a hit from TV/radio programs, why does it not appear in Monitor?Is it possible to remove hits from a news feed?What is ad value?How can I search for more specific hits in Monitor Hits?How can I see hits from one source only?What is the similarity filter?Copy/move articles to a different search profile XML attribute descriptions

Email notifications & Log in

How do I add a new user?How to adjust your mail subscriptions How do i use the subscription service?How do I use the Subscriptions function?Review and adjust your e-mails deliveries and recipients

Export & Save

How do I use the Save-button?How can I create a report summary of hits?How can I share a hit with a colleague?Can I share an article with a colleague?Can I share an article with someone outside my company or organization?What file formats can we save hits in?How can I save a hit in PDF-format?How many hits can we save at a time?

Editorial Archive

What is Editorial Archive?How do I define keywords and text search for Research/News Archive?I can't find Analyse this search?Can I search for tabloids leaflet?How are topics categorized in the media archive?I get the message "Not access to any more articles", what do I do?Why am I not able to open any more articles?What does "Include unavailable" mean?I can't find Advanced search?How to save searches in Editorial Archive How to compare searches in Editorial Archive

Create/edit searches

Voinko luoda omia hakuprofiileja?

Social Media Listening

Webbinar: Social Listen - English

Social Listening FAQ

Why is Pulse blank? / Why are there no hits in Pulse?Can I download data and statistics from Listen?Can we monitor private posts in Listen?Can we answer people directly from Listen?Are we able to exclude posts from our own social media channels?How do I enable dark mode in Listen?Listen - What are Top Insights?

Search Profiles

Can we use the same search profiles in Listen and in Monitor?What is Retriever Listen?"Posts" in Retriever Listen Search and filter in Search Profiles - "Posts"How do I tag selected posts?Searches in Retriever Listen

Spokesperson

Monitor important spokespersons

Market

Can we track specific accounts in Listen?Market in Retriever Listen Market in Retriever Listen

Social Media Archive

What is the Social Media Archive?

Email notifications

How do I adjust or create a new shared notification?How do I adjust or add subscribers?

Create/edit searches

Creating a new search in Listen Search operators in Listen

How do I edit or set up my own notifications in Listen?

Social Media Management

First time Set up of Retriever SMM organization Add a Facebook page to your account Add a LinkedIn page to your account Add a TikTok channel to your channel

Social media management FAQ

Why can't I pause a member?Accounts are "Disconnected" Access level explanation Find the Post ID See who in the team managed a comment Can't see any new posts on my channel?Can't see comments on sponsored posts/ads Can't see certain posts Can't access Measure Having a problem?Unable to Unpause a Team Member How to delete Cache memory How to add Retriever to secondary receiver What is an Organization?TikTok account is "Disconnected"Reconnect Instagram Account

Engage

How to Answer Comments How to Assign Comments/Messages How To Ban Users on Facebook Marking Comments/Messages For Follow Up How to Delete comments & DMs How to Use Labels & Sentiments How To Use Filters How to Sort Messages/Comments How to use Emojis Notifications on Social Channels Team List Using the Search Bar Marking messages as Done & Not Done Add Notes Hiding Facebook & Instagram comments View messages in context Show on social network from Engage See all Interactions Ask for Help Create Saved Replies Use Saved Replies Edit or Delete Saved Replies Filter explanations in Engage Pause notifications for posts Area of expertise Sentiments Management

Publish

Create a Post Publish Reels Schedule a Post Create a Note Duplicate a post Send posts for Approval How to Approve/Reject a post How to Mention Users & Companies Add an instant comment How to add Alt-text to images How to Edit Published Posts Filters in Publish View the calendar by month, week or day Image cropping and video transcoding Edit labels on your published posts Select video preview Individual post performance Show in Engage Show on Facebook/Instagram/LinkedIn/TikTok in Publish Add SRT-file to your videos for Facebook How to use Drafts Drag and drop posts Customize Link Previews

Measure

Engagement Volumes Response Time Busiest Hours Engagement Labels Search Messages Discussions Published Content Best Content Published Stories Content Labels Published Volumes Publish Optimizer Team Measure Settings Follower Growth Update statistics in "Published Content" table My Dashboard Sentiment

Settings

Email Notifications Connect to LinkedIn Connect to Facebook Add a Facebook Ads Account Add members to your pages Inviting more members to SMM Make a Team Member into an Organization Owner (admin)Pause or delete a team member Enable 2 factor authentication (MFA)Edit Labels Change your password Label Management Change Ask for Help Email template

Product Updates

Releases and updates in SMM

Reports & Dashboards

What is the tool Explore & Analyse?

Explore & Analyse

Is it possible to generate word clouds?

Media type & sources

What is meant by source categories?

Reach & values

Engagement and interactions What is the sentiment and tonality of articles?What does visibility and exposure refer to?What does Media Effect refer to?What is media quality and 'visibility score'?What is meant by Actor Role?How is social media reach measured and analyzed? What does potential audience and potential reading instances mean?

Business Information

Companies

Court Cases - Acta Publica Industry classifications on Retriever Where can I find detailed information on new share issues?

Real estate

Type codes for real estate in Retriever

Export and Import

Import your own data to Retriever Business

Terms A-Z

Auditor obligation What does "Warning Signals" mean?

Webinar

How to Answer Comments

Click "Message", Send your message --> New conversation opens

Step 1: Click on the "Reply" button on the comment you want to reply to.

Step 2: Write your message and click Send.

How to Answer Comments

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