How to use Emojis
Click the Emojis icon, insert any Emoji to the answer field
Step 1: Click on the "Emojis" Button
Step 2: Choose the Emoji you want to include in your message
Step 3: When done, press send
Get to know the Retriever's tools & servicesWhere do I sign up for a webinar?Retriever Mobile App
Why should I use media monitoring?Three tips for you who are new users of media monitoring!Media monitoring in a case of a crisisWhat are the customer support opening hours?Where do I find the chat on the Retriever platform?Can anyone have access to the platform?How do I add a new user?I forgot my password; how can I create a new one?How do I change the language in the platform?How many users of the platform do we have access to according to our agreement?Which web browser should we use when working in the platform?How do I clear cache, cookies and history in my browser?Login via SSO (Single Sign-On)
Webinar: Learn more about media monitoring
What is Monitor?How is ad value calculated?What do the colored 'bubbles' show at the top of the article?Where can I find the total number of hits per profile?What counts as editorial material?What is a search profile?How do I read my articles?Which sources are included in my agreement?Why is my article behind a paywall?How do I find reach numbers for individual articles?How long can I access the hits in my platform?Where can I see the keywords?How can we remove irrelevant hits?How can we see duplicates?How do I favorite search profiles in the platform?How can I see the original hit?How to manually add an article to MonitorCan we search for hits written by a specific author or journalist?Unpublished an article by accident; how do I get it back?Can we change how the hits are displayed in Monitor?Can I have an RSS-feed from Monitor for our intranet/ Workplace?I'm missing a hit from TV/radio programs, why does it not appear in Monitor?Is it possible to remove hits from a news feed?What is ad value?How can I search for more specific hits in Monitor Hits?How can I see hits from one source only?What is the similarity filter?Copy/move articles to a different search profileXML attribute descriptionsHow to manually publish articles to feed
How do I use the Save-button?How can I create a report summary of hits?How can I share a hit with a colleague?Can I share an article with a colleague?Can I share an article with someone outside my company or organization?What file formats can we save hits in?How can I save a hit in PDF-format?How many hits can we save at a time?
What is Editorial Archive?How do I define keywords and text search for Research/News Archive?I can't find Analyse this search?Can I search for tabloids leaflet?How are topics categorized in the media archive?I get the message "Not access to any more articles", what do I do?Why am I not able to open any more articles?What does "Include unavailable" mean?I can't find Advanced search?How to save searches in Editorial ArchiveHow to compare searches in Editorial Archive
Webbinar: Social Listen - English
Why is Pulse blank? / Why are there no hits in Pulse?Can I download data and statistics from Listen?Can we monitor private posts in Listen?Can we answer people directly from Listen?Are we able to exclude posts from our own social media channels?How do I enable dark mode in Listen?Listen - What are Top Insights?
First time Set up of Retriever SMM organizationAdd a Facebook page to your accountAdd an Instagram page to your accountAdd a LinkedIn page to your accountAdd a TikTok channel to your channelSocial Media Management WebinarSMM Webinar: New UX Publish (In Swedish)
Why can't I pause a member?Accounts are "Disconnected" Having a problem?Can't see any new posts on my channel?Can't see posts and comments on my AdsAccess level explanations in Social media managementFind the ID of a PostCan't see certain postsUnable to Unpause a Team MemberCan't access MeasureReport a ProblemHow to stop a scheduled post from publishingHow to delete Cache memoryHow to add Retriever to secondary receiverSee who in the team managed a commentWhy can't I like an Instagram comment?Can't see comments on sponsored posts/adsWhat is an Organization?TikTok account is "Disconnected"
Answer CommentsAssign a message to a Team MemberMarking messages for Follow UpHow to ban a user on FacebookHow to use EmojisTeam ListFilters in EngageSorting messagesNotifications on Social ChannelsDelete comments & DMs Using the Search BarMarking messages as Done & Not DoneAdd NotesEngagement labels and SentimentsHiding Facebook commentsView messages in contextShow on Facebook/Twitter/Instagram/LinkedIn in EngageSee all InteractionsAsk for HelpCreate Saved RepliesUse Saved RepliesEdit or Delete Saved RepliesFilter explanations in EngagePause notifications for postsArea of expertiseSentiments Management
How to create a Post How to schedule a PostHow to create a Note How to Duplicate a post How to publish a ReelHow to send posts for approvalHow to Approve/Reject a postFilters in PublishView the calendar by month, week or day How to add Alt-text to imagesHow to create a Mention How to add an instant commentImage cropping and video transcodingEdit labels on your published postsSelect video previewIndividual post performanceShow in EngageShow on Facebook/Instagram/LinkedIn/TikTok in PublishAdd SRT-file to your videos for FacebookHow to use DraftsDrag and drop postsCustomize Link Previews
Email NotificationsConnect to LinkedInConnect to FacebookAdd a Facebook Ads AccountAdd members to your pagesInviting more members to SMMMake a Team Member into an Organization Owner (admin)Pause or delete a team memberEnable 2 factor authentication (MFA)Edit LabelsChange your passwordLabel Management Change Ask for Help Email template
What is the tool Explore & Analyse?
Engagement and interactionsWhat is the sentiment and tonality of articles?What does visibility and exposure refer to?What does Media Effect refer to?What is media quality and 'visibility score'?What is meant by Actor Role?How is social media reach measured and analyzed? What does potential audience and potential reading instances mean?