---
title: "Why can't I pause a member?"
url: "https://retriever.productfruits.help/en/article/why-cant-i-pause-a-member"
language: "en"
last_updated: "2025-05-15T11:38:02.998Z"
---

# Why can't I pause a member?

You need at least one active member with admin access to your social media pages

If you try to Pause a Team Member but it doesn't work you can check to see if this person is the last active admin to your social media pages. 

**Step 1:** Go to the "Social Media Channels" tab and click on one of your pages

![](https://cdn-assets.productfruits.com/4275554a-ee9d-4d31-8c8c-07ea3232f02f)

**Step 2:** The blue key on a user indicates that they are admins and have connected their account to the Facebook page.

![](https://cdn-assets.productfruits.com/64e2a9f3-ed0f-4e6c-b328-b094cf1d64b6)

**Minimum** one user with a "Blue Key" must be active for Retriever to get all the posts and comments for that page.

The system therefore wont let you pause the **last** member with a "Blue Key" to any of your pages to make sure you still get everyting.

**Final Step:** If you want to pause the member you need to have another admin for your page on Facebook.com link their account to Retriever. 

Then you can click pause.