---
title: "Having a problem?"
url: "https://retriever.productfruits.help/en/article/having-a-problem"
language: "en"
last_updated: "2026-02-17T09:19:17.878Z"
---

# Having a problem?

If you are having a problem there's a chance that it has to do with the webrowser (Chrome, Edge, Firefox). Try to open a new Incognito Window to see if you get the same result.

**Step 1:** To open an Incognito window press CTRL + Shift + N

**Step 2:** If the problem has disappeared, delete your browsers cache memory.

For guide on how to delete cache memory click [here](https://retriever.productfruits.help/en/article/how-to-delete-cache-memory).

If the problem is still present contact support at [**support@retriever.se**](mailto:support@retriever.se) or your local support.